Our hardware and software maintenance service is a comprehensive offering designed to support your most important IT hardware,. The service is offered as long-term and pay-incident-based support contracts.
Software support contracts include remote troubleshooting and support provided via the telephone and on-line channels, as well as installation assistance and basic usability assistance. In some cases, software support services may include new product installation services, installation of product updates, migrations for major releases of software and other types of proactive or reactive on-site services. Software products and technologies covered under this category include operating systems and infrastructure software.
Hardware maintenance and support solutions are preventive and remedial services which physically repair or optimize hardware, including on-line and telephone technical troubleshooting and assistance for set-up, and fee-based hardware warranty upgrades.